Guest Relations

National Nursing Organizations

For your comfort and your family's while at Baylor Jack and Jane Hamilton Heart and Vascular Hospital, Guest Relations provides a variety of communication and concierge services. For assistance, contact a Guest Relations representative at 214.820.0629 (3rd floor) or 214.820.0628 (2nd floor) or visit the Guest Relations desk on either the hospital's second or third floor:

  • Baylor patient information
  • Baylor special events
  • Books, videos, games
  • Cell phone chargers
  • Computer station assistance
  • Dallas Convention and Visitors Bureau information
  • Grocery store locations
  • Hospital and city maps
  • Hotel arrangements
  • Lockers and safe
  • Lost and found
  • Overnight toiletry bags
  • Patient concerns/complaints
  • Restaurant information and orders
  • Special services for disabilities
  • Translators
  • Travel information - airline, taxi, gas stations

Patient Concerns

Staff members of Baylor Hamilton Heart and Vascular Hospital want to answer your questions and address any concerns you may have regarding your hospital stay. We are all here to serve as your patient advocates. If staff members cannot answer your questions or you would like to discuss your concerns further, please contact Guest Relations at 214.820.0629 (3rd floor) or 214.820.0628 (2nd floor) or visit the Guest Relations desk on either the hospital's second or third floor.


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