Employee Satisfaction

Baylor Jack and Jane Hamilton Heart and Vascular Hospital prides itself on attracting well qualified health care professionals. Our goal is to bring highly trained individuals into our hospital family to provide quality health care to our patients. Maintaining quality by retaining those individuals sets us apart from other specialty hospitals. Baylor Hamilton Heart and Vascular Hospital believes that a satisfied staff results in better care and outcomes for our patients and their families. To us, it is important that all staff be satisfied and pleased with the work environment that we have created.

Baylor Hamilton Heart and Vascular Hospital is a multi-disciplinary, collaborative environment where together we rise above challenges and develop guidelines to see that our hospital runs efficiently and that patients receive quality care. We identify those areas that may have shortcomings, and collaborate to find solutions to make our environment a better place to work and care for patients.

The care team is far more than our nurses and the doctors on our medical staff. Additional staff members include administrative and support staff, environmental, and nutrition services staff, among others. Our staff initiatives include ensuring that staff members clearly understand their job objectives, understand the way their role contributes to the hospital, and have the training and education that they need to perform their jobs. The Leadership Team meets with all of the staff members quarterly to update them about the hospital's new initiatives, the growth of the hospital, and the steps we are taking to improve the care we give at the patient's bedside.

Each year we survey our staff members to gauge their level of satisfaction. Overall, the staff gives Baylor Hamilton Heart and Vascular Hospital high ratings. For instance, 93 percent responded that they would recommend Baylor Hamilton Heart and Vascular Hospital to others as a place to work.

Employee Satisfaction Ratings

The table below shows our satisfaction ratings and how they compare against the averages of hospitals nationwide.

	Percentage	Difference from national Health Care Norm
I would recommend Baylor Hamilton Heart and Vascular Hospital to others as a place to work	93%	+25%*
Baylor Hamilton Heart and Vascular Hospital provides information on how well we are performing against our financial goals	98%	+42%*
It is clear to me how the work I do on a day-to-day basis affects Baylor Hamilton Heart and Vascular Hospital's external customers.	98%	+15%
I have a clear understanding of Baylor Hamilton Heart and Vascular Hospital's business objectives	92%	+24%*
I have access to the training I need to be productive in my current position	93%	+31%*
Employee Satisfaction Index Employees' contentment with Baylor Hamilton Heart and Vascular Hospital	89%**	+26%
Employee Engagement Index Employees' motivation and job knowledge	93%**	+25%
Integrity Index Level of trust employees have in leadership	90%**	+21%

* Data provided by Watson Wyatt's WorkUSA Health Care norm database based on responses from employees working in the health care industry in hospitals.
**All 3 indicators were highest of the Baylor Health Care System hospitals.

Retention Rate

1-3 Year Employee Controllable Retention* Baylor Hamilton Heart and Vascular Hospital Target = 89.0%
	Retention Rate	Difference from previous month
2008
July	89.9%	N/A
August	92.5%	+2.6%
September	97.1%	+4.6%
October	97.0%	-0.1%
November	97.0%	+0.0%
December	97.0%	+0.0%

*Things we cannot control are failure to return from leave, normal retirement and moving from the area. Other situations fall within the controllable retention definition.