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Patient Testimonials

"My family was deeply impressed by the HIGHEST quality of care my Dad received from check-in to check-out. Although everyone from admissions to the specialty care unit on the fourth floor to the surgeon and staff to all the volunteers were all oustanding, I wanted to spotlight a few specific individuals. Pancie and Lorenzo on the nursing staff exemplified everything a caregiver should be - diligant, vigilant, caring, personable, optimistic. In the stressfull hospital environment, that makes all the difference for a patient, namely my Dad. I'd also like to praise Dr Jay Franklin for his patient, well-paced, and extremely helpful and reassuring pre-op consult with my Dad and family. Outstanding, as were Sharon and Lisa on the surgical team. I didn't remember the anesthetist's name but her brief was excellent. Also, the volunteers on the 3rd floor waiting area did a terrific job supporting us. I'd like to single out Teagan the therapy dog and her owner/handler. A true uplift! Thanks to all for your peerless standards!"

"I wanted to take a moment to compliment you on how well you do a very difficult job. Your customers are obviously nervous and upset by the prospect of having a procedure. You are not dealing with happy campers. You treated me with respect, dignity, and compassion. You even handled my ranting and ravings about my insurance. I greatly appreciate all that you put up with. I have made sure my coworkers know about the program and fine performance of the Baylor group. While I hope I will not need your services again, I will not hesitate to call if needed." - John Schu

"You lifted me from a depressed, frustrated state to elation." - Unknown

"Just want you to know how much I (we) appreciate you and your caring ways. Thanks for listening, understanding and always willing to do whatever. It is appreciated more than you will ever know." - Rojuan Partridge

"We could tell that you had taken the time to know our likes and dislikes and to care about him. We know you are all busy in your work here, so for you to take the time to be a part of our lives this week meant so much to us. Thank you." - The Islers

Chaz Hill

"Before my procedure, 26 percent of my heartbeats were extra, that's 40,000 extra heartbeats per day. After my procedure, I have all this extra energy I didn't even know I had. My fatigue is gone and I get a good night's sleep." Chaz Hill, ventricular tachycardia ablation patient, Waxahachie, Texas.
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Video Testimonials

Kennedy Nungutau

After receiving his heart transplant at 24 years old, Kennedy Ngungutau is making every beat count. Kennedy is now serving as a volunteer to other cardiac patients at Baylor Scott & White Heart and Vascular Hospital – Dallas and plans to pursue a career as a heart transplantation nurse. Watch the video

Jackie Shrode

Jackie Shrode wasn’t able to complete the most simple of tasks. When she woke up with severe chest pain, she went to the doctors on the medical staff at Baylor Scott & White Heart and Vascular Hospital – Fort Worth. Jackie received a transcatheter aortic valve replacement or TAVR to fix her aortic stenosis.
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Jim Eiler

After discovering he had five blockages in his heart, Jim Eiler was worried he wouldn’t be able to walk his daughter down the aisle on her wedding day. Baylor University Medical Center, part of Baylor Scott & White Health, performed a coronary artery bypass graft (CABG) and less than a month later, Jim walked arm-in-arm with his daughter on her special day.
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Katelyn Sesny

Katelyn, a young college soccer play experienced numbness, tingling and blood clots in her arm. Thoracic Outlet Syndrome was diagnosed and treated by Baylor Jack and Jane Hamilton Heart and Vascular Hospital – Dallas vascular surgeon.
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Danny McCoy

Danny McCoy thought he did all the right things to live a healthy lifestyle. When it was recommended that he have coronary artery bypass surgery, he was blown away by the level of customer service he received at Baylor University Medical Center at Dallas.
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Heidi Easley

Mom, Artist and Teacher, Heidi Easley, shares her story about how she finds out about a hole in her heart; receives innovative treatment. Baylor Heart and Vascular Services at Fort Worth places first in Texas commercial use of new Amplatzer PFO Occluder.
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Bobby Bridges

Local pastor and a police chaplain, Bobby Bridges is a Hypertrophic obstructive cardiomyopathy patient. He didn't know he had a thickening of the heart wall obstructing his blood flow that could cause his heart to stop.
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Bill Ruth

Colorado tri-athlete, Bill Ruth, restored his athletic lifestyle after receiving an ablation for atrial flutter, valve replacement for congenital bicuspid valve and ascending aortic aneurysm repair at Baylor Dallas.
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Tim Gallagher

After experiencing a widow-maker heart attack in his home, Tim Gallagher was given a lifesaving heart transplant at Baylor Heart and Vascular Services at Dallas.
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David Long

Dressed in military fatigues and wearing his 46-pound pack, David Long looked a little out of place on the third floor of the Baylor Tom Landry Fitness Center. But David fits the industrial athlete cardiac rehab program perfectly.
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Dave Amman

Dave Amman of Melbourne, Florida, experienced an irregular heartbeat for 11 years. When medication failed to resolve his condition, he researched his options and discovered an advanced technique called cryoablation, which was available over a thousand miles away at Baylor Heart and Vascular Hospital in Dallas. This method uses cold or freezing energy to pinpoint and destroy the abnormal heart cells which cause the irregular heartbeat. "My care at Baylor was excellent. I have nothing but the highest regard for everyone there."
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Jamol Brocks

Jamol Brocks was at work when he experienced chest pains. At Baylor Heart and Vascular Hospital, he was diagnosed with myocarditis, an inflammation of the heart muscle. To give his heart time to rest, physicians on the medical staff inserted an Impella®, a temporary device that helps a weakened heart pump blood. When Jamol's kidneys and liver started to fail, and he was put on full life support. A few days later, his organs began to function normally again. After 18 days in the hospital, Jamol went home. "Going to Baylor was the best decision I ever made. I felt like I was in good hands."
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Derrell Dixon

Derrell Dixon felt like something was pushing against his chest. When he awoke with chest pains the next night, he knew something was wrong. At Baylor Heart and Vascular Hospital, he was diagnosed with a blocked left coronary artery. He was quickly moved to the cardiac catheterization lab where a stent was inserted through the radial artery in his wrist. The procedure, which is performed in only a few medical centers in the United States, minimizes bleeding and discomfort and allows patients to get back on their feet much sooner than angioplasties performed through the groin.
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Ramiro Romo

Fatigue and pain convinced Ramiro Romo to seek help. He found out that one of his heart valves was leaking. Too weak for open heart surgery, Ramiro took his cardiologist's advice and scheduled MitraClip therapy, which took less of a toll on his body. He says he and his wife appreciated the warmth shown by the Baylor Jack and Jane Hamilton Heart and Vascular Hospital staff. And he's feeling "100% better."
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Doug Gerber

Tightness in his chest took Doug Gerber to the cardiologist for tests. He discovered Doug had atrial fibrillation and offered the option of a test program called cryoablation. The procedure uses extreme cold to destroy selected cells. Two years after the procedure at Baylor Jack and Jane Hamilton Heart and Vascular Hospital, Doug says he's living a completely normal life and has no symptoms at all.

Becky Drake

"When I had my first heart attack at age 38, I had no signs," says Becky Drake. In addition to thinking she was too young for a heart attack, she says, "I've always taken care of myself. I'm not overweight, and I work out."
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David Thomasson

"It honestly felt like an elephant was sitting on my chest," says David Thomasson of the pain he experienced during his heart attack. "I thought heart disease was something that happened to old people."
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