Our vision is to redefine the relationship between physicians and our hospital with an integrated heart and vascular delivery system focused on quality, cost-effective care. Our teams work closely together to support this vision, and we are dedicated to seeing that you and your patients benefit from an exceptional healing environment that treats patients as individuals.
We continually think of ways in which we can improve the care and service that Baylor Jack and Jane Hamilton Heart and Vascular Hospital offers to its patient guests and their families. When asked if they would recommend Baylor Heart and Vascular Hospital, 96 percent of inpatient and outpatients agreed that they would.
Patient feedback is very important to us. For any concerns, we will refer to a focus group who will collaboratively determine the best approach to address them.
Patient satisfaction is one of many goals within our organization; equally important is the quality of care we provide. Consistently, Baylor Hamilton Heart and Vascular Hospital ranks higher than compared to national scores on quality initiatives. All of our heart failure patients receive discharge instructions, are evaluated for LVS function, and are given smoking cessation advice or counseling. Furthermore, our infection rates are below 1 percent.
We are not just seeking "good scores" on our data: Our goal is to give you quality medical care throughout the Metroplex. We provide quality medical care to all patients and monitor the outcomes not because we want to achieve a good score to report but we expect nothing but the best care for our patients, and we strive to see that the best care is given.
We believe that it is important for you to understand how well our hospital is doing when measured by and compared to the national standards. We firmly advocate transparency in reporting outcomes. This information is helpful to you, our patients and referring physicians.
We encourage you to compare our outcomes to other hospitals in the region. You will find that Baylor Hamilton Heart and Vascular Hospital leads regional hospitals in outcomes data and ranks equally with nationally renowned organizations on quality measures.
You can see for yourself how Baylor Hamilton Heart and Vascular Hospital compares with hospitals throughout the Metroplex, the state, and the country by visiting Hospital Compare.
Hospital Compare is a government run website created by the Centers for Medicare & Medicaid Services, the Department of Health and Human Services, and members of the Hospital Quality Alliance. We voluntarily provide our information to this group so that you see how well we are doing, and you can select the hospital that is right for you. Visit www.medicare.gov/hospitalcompare to learn more.
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