Baylor Scott & White Health has asked for family and visitors to understand that we have transitioned to a “no visitor” restriction upon the guidance from the Center for Disease Control and Prevention, the Centers for Medicare and Medicaid Services and federal, state and local authorities to protect the health and safety risk of patients and staff during the COVID-19 pandemic.
The exceptions for Baylor Scott & White Heart and Vascular Hospital include: one visitor allowed with a patient undergoing a procedure, test or a surgery on the day of the procedure. Additional details may be provided by scheduling or registration personnel. Upon arrival, patients and visitors will be screened using CDC guidelines.
We believe that familiarizing you with our process will help you and your family have a more positive experience.
Although your physician will have given you an orientation packet (the Pink Packet) or instructed you to complete it through our website, someone from Baylor Jack and Jane Hamilton Heart and Vascular Hospital's scheduling department will call you with instructions about how to prepare for your stay. These instructions may include information such as whether or not to discontinue certain medications or to refrain taking medications, or if you can eat or drink after midnight the night before your admission. You also will be asked to arrive at the hospital at certain times to minimize your wait and optimize your experience. Some things to remember when preparing for your visit include:
Your day begins at Access Services on the ground floor of Baylor Hamilton Heart and Vascular Hospital. There you will check in, complete registration, and sign consent forms. Upon completion of registration at Access Services, you will proceed to one of the hospital's Specialty Care Unit floors. You will be given an armband for identification and pay any deductibles or co-payments associated with your insurance. To help make your stay as smooth as possible, please bring the following:
When your assigned room is ready, you will be taken to a pre-procedure area. Family members or friends will be directed to your assigned room. At this time, someone will obtain your vital signs and complete a patient assessment, which may include drawing blood and performing an electrocardiogram (EKG). You will sign another set of consent forms.
Your bed has been designed for comfort and safety. You can raise or lower the head and/or foot of your bed via electric controls. For your protection, the side rails may be left up at night and while you are under the effects of anesthetics or medication. You can use the side rails to support you when you get in and out of your bed. If you need assistance, however, please use your bedside call button to ask for our help.
Our Nutrition Services department specializes in meeting and exceeding patient expectations with their exceptional room service program. This hotel-like room service brings you heart-healthy fare prepared fresh when you order from your patient menu. Your menu offers food selections that meet your doctor's orders for your overall care and recovery.
You may also ask your nurse for assistance when placing an order. A Nutrition Services representative is available to take your order between 7:00 a.m. and 8:00 p.m. and will deliver your heart-healthy meal in about 45 minutes or less.
Family members and guests are welcome to order from our room service menu. There is a $7 fee per guest tray. Guests may pay with cash or a credit card. To place your order, please call 214.820.0604.
Family members and guests may enjoy purchasing lunch from A Beat Above Café, located on the ground floor. The café offers hot and cold food selections from 11 a.m. to 2 p.m., Monday through Friday. The café accepts credit cards and cash.
Nutrition Services offers outpatient nutrition counseling to help you manage heart disease and improve your post-procedure diet. With this outpatient service, you will meet with a registered, licensed dietitian and discuss how best to manage your particular health concern with nutrition. Your doctor may refer you to this outpatient service or you may schedule a consultation by calling 214.820.7733.
Each guest room is equipped with a telephone. Your telephone number and room number are posted near the door of your patient room. Patient room telephones cannot receive collect or third-party billed calls.
Baylor Heart and Vascular Hospital has wireless access for you and your family's convenience. Please notify your nurse if you have any trouble accessing this service.
Because we know how important it is to receive support from loved ones, we have accommodations for one person to spend the night with you in your room using the provided sleeper sofa. In addition, your family members may visit you at any time. There are no restrictions regarding when your family members can visit, although for your safety, we have a controlled access after 6:00 p.m. To gain access after 6:00 p.m., your guests will have to press a buzzer near the door for someone to open it.
For information on hotel accommodations, dining and places of interest in Dallas, please call Corporate Traveler at 972-726-7600.
Parking is available for patients and visitors for a fee. When an attendant is not on duty, please use the self-pay box when exiting. Parking for recreational vehicles (RVs) is available in parking lots 7, 11, or 19. For further parking questions, contact Parking Services at 214.820.PARK (7275).
Vending machines are available next to the waiting rooms on the second and third floors of Baylor Hamilton Heart and Vascular Hospital.
There is a gift shop located on the campus of the Baylor University Medical Center at Dallas.
A concierge service is available to answer any miscellaneous questions or to provide further resources. This service can be reached by calling 214-820-0117. Representatives will work to direct your question to the appropriate hospital team member.
Post Office. We will deliver to your patient room any mail and flowers addressed to you. If you need to mail a letter, please tell your nurse and he/she will forward it to the hospital mailroom. You and your guests may also use the Post Office located on the P1 level of Wadley Tower at Baylor University Medical Center at Dallas. The Post Office is open from 8:00 a.m. to 4:00 p.m., Monday through Friday.
Pharmacy. A retail pharmacy is located in the lobby of Barnett Tower and is open from 8:00 a.m. to 5:30 p.m. on weekdays.
Flower Vending Kiosk. The kiosk is located at Barnett Tower first floor, in the Medical Plaza breezeway.
ATM. An ATM is located in the waiting areas of the ground floor of Baylor Hamilton Heart and Vascular Hospital.
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