Nationally Recognized Heart Hospital
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Registration

Your day begins at Access Services on the ground floor of Baylor Scott & White Heart and Vascular Hospital. There you will check in, complete registration and sign consent forms. Upon completion of registration at Access Services, you will proceed to one of the hospital's Specialty Care Unit floors. You will be given an armband for identification and pay any deductibles or co-payments associated with your insurance. To help your stay go as smooth as possible, please bring the following:

  • All of your medications (prescription and over-the-counter) as well as any herbal preparations, vitamins, and supplements in their original bottles.
  • Your health insurance card
  • A list of any allergies
  • Your Advance Directives (Living Will or Power of Attorney) if you have them
  • A book or other reading material
  • CPAP/BIPAP machine(s) if you use them
When your assigned room is ready, you and your family member or friend will be taken to a pre-procedure area. Family members or friends will be directed to your assigned room. At this time, someone will obtain your vital signs and complete a patient assessment, which may include drawing blood and performing an electrocardiogram (EKG). You will sign another set of consent forms.


Amenities

Dallas

 

Room

Your bed has been designed for comfort and safety. You can raise or lower the head and/or foot of your bed via electric controls. For your protection, the side rails may be left up at night and while you are under the effects of anesthetics or medication. You can use the side rails to support you when you get in and out of your bed. If you need assistance, however, please use your bedside call button to ask for our help.

Meals

Our Nutrition Services department specializes in meeting and exceeding patient expectations with their exceptional room service program. This hotel-like room service brings you heart- healthy fare prepared fresh when you order from your patient menu. Your menu offers food selections that meet your doctor's orders for your overall care and recovery. You may also ask your nurse for assistance when placing an order. A Nutrition Services representative is available to take your order between 7:00 AM and 8:00 PM and will deliver your heart-healthy meal in about 45 minutes or less.

Family members and guests are welcome to order from our room service menu. There is a $7 fee per guest tray. Guests may pay with cash or a credit card. To place your order, please call 214.820.0604.

Family members and guests may enjoy purchasing lunch from A Beat Above Café, located on the ground floor. The café offers hot and cold food selections from 11:00 AM – 2:00 PM, Monday through Friday. The café accepts credit cards and cash.

Nutrition Services offers outpatient nutrition counseling to help you manage heart disease and improve your post-procedure diet. With this outpatient service, you will meet with a registered, licensed dietitian and discuss how best to manage your particular health concern with nutrition. Your doctor may refer you to this outpatient service or you may schedule a consultation by calling 214.820.7733.

Phone service

Each guest room is equipped with a telephone. Your telephone number and room number are posted near the door of your patient room. Patient room telephones cannot receive collect or third-party billed calls.

Wireless access

Baylor Scott & White Heart and Vascular Hospital has wireless access for you and your family's convenience. Please notify your nurse if you have any trouble accessing this service.

Post Office

We will deliver to your patient room any mail and flowers addressed to you. If you need to mail a letter, please tell your nurse and he/she will forward it to the hospital mailroom. You and your guests may also use the Post Office located on the P1 level of Wadley Tower at Baylor University Medical Center. The Post Office is open from 8:00 AM – 4:00 PM, Monday through Friday.

Pharmacy

A retail pharmacy is located in the lobby of Barnett Tower and is open from 8:00 AM - 5:30 PM on weekdays.

ATM

An ATM is located in the waiting areas of the ground floor of Baylor Scott & White Heart and Vascular Hospital – Dallas.

Fort Worth

 

Room

Your bed has been designed for comfort and safety. You can raise or lower the head and/or foot of your bed via electric controls. For your protection, the side rails may be left up at night and while you are under the effects of anesthetics or medication. You can use the side rails to support you when you get in and out of your bed. If you need assistance, however, please use your bedside call button to ask for our help.

Meals

Our Nutrition Services department specializes in meeting and exceeding patient expectations with their exceptional room service program. This hotel-like room service brings you heart-healthy fare prepared fresh when you order from your patient menu. Your menu offers food selections that meet your doctor's orders for your overall care and recovery.

You may also ask your nurse for assistance when placing an order. A Nutrition Services representative is available to take your order between 7:00 AM and 8:00 PM and will deliver your heart-healthy meal in about 45 minutes or less.

Family members and guests are welcome to order from our room service menu. There is a $7 fee per guest tray. Guests may pay with cash or a credit card. To place your order, please call 817.922.2675.

Family members and guests may enjoy purchasing lunch from Baylor Scott & White All Saints Medical Center – Fort Worth cafeteria, located on the basement level, as well as Which Wich and Starbucks on the 1st floor lobby of Building A.

Phone service

Each guest room is equipped with a telephone. Your telephone number and room number are posted near the door of your patient room. Patient room telephones cannot receive collect or third-party billed calls.

Wireless access

Baylor Scott & White Heart and Vascular Hospital has wireless access for you and your family's convenience. Please notify your nurse if you have any trouble accessing this service.

Post Office

We will deliver to your patient room any mail and flowers addressed to you. If you need to mail a letter, please tell your nurse and he/she will forward it to the hospital mailroom.

Pharmacy

A retail pharmacy is located in the lobby of Pavilion Building, 1250 8th Avenue, Suite 125 Fort Worth, TX 76104 and is open from 7:00 AM – 7:00 PM on weekdays, 9:00 AM – 5:00 PM on weekends.

ATM

An ATM is located in the waiting areas of the ground floor of Baylor Scott & White All Saints Medical Center – Fort Worth, Building A.

Parking

 

Dallas

Parking is available for patients and visitors for a fee. You may purchase a discounted voucher at the Registration desk on the Ground Floor. When an attendant is not on duty, please use the self-pay box when exiting. Valet parking is available from 8:00 AM – 4:00 PM Monday – Friday. Parking for recreational vehicles (RVs) is available in parking lots 7, 11, or 19. For further parking questions, contact Parking Services at 214.820.PARK (214.820.7275).

Fort Worth

Parking is available for patients and visitors for a fee. You may purchase a discounted voucher at the Registration desk on the Ground Floor. When an attendant is not on duty, please use the self-pay box when exiting. Valet parking is available at the main entrance of Building A for $5.00 from 6:00 AM – 9:00 PM. Valet parking is complementary with a handicap tag.


Visitor Accommodations

Because we know how important it is to receive support from loved ones, we have accommodations for one person to spend the night with you in your room using the provided sleeper sofa. In addition, your family members may visit you at any time. There are no restrictions regarding when your family members can visit, although for your safety, we have a controlled access after 6:00 PM. To gain access after 6:00 PM, your guests will have to press a buzzer near the door for someone to open it.

For information on hotel accommodations, dining and places of interest in Dallas or Fort Worth, please call Corporate Traveler at 972-726-7600.

Download Dallas visitor guide


Safety Tips

Safety is a high priority at Baylor Scott & White Heart and Vascular Hospital. We understand its importance and will do everything to provide a safe and comfortable experience for you and your family.

Here are some safety tips to keep in mind throughout your stay with us.

 

Your patient bed

Designed for your comfort and safety, each bed has an electrical control with which you can raise and lower the foot and head. There are side rails that may be kept up at night or after you receive anesthesia or for support as you get out of bed. A bedside call button gives you immediate contact for nursing assistance at any time.

Valuables

We suggest that you leave any extra money, medication, credit cards, wallets, and jewelry with a trusted friend or family member.

Dallas patients, if you prefer to keep your valuables at the hospital, we can provide you with a private locker or safe. Your items will be returned to you upon discharge. The lockers are located on the second and third floors and can accommodate medium to large items. Smaller items may be kept in a secured safe located in the Access Services/Scheduling area. We will keep an itemized list of valuables in your patient chart.

Personal medical care items

Please take care not to leave eyeglasses, dentures, hearing aids, or CPAP/BIPAPs on your meal tray or bed, as they may accidentally be lost or discarded. Your nurse can provide a special case to store these items while they are not in use.

Children

For their safety, an adult must accompany children at all times. Children who are not visiting a patient must stay in the waiting area with an adult. Any child who has an infectious illness or has been exposed to one is not allowed in the patient care areas.

Dallas visitors, board games and other activities for children and their families are available through Guest Relations on the second and third floors or by calling 214.820.0629 (3rd floor) or 214.820.0628 (2nd floor).

Infection control

Nobody likes to get sick, and we take extra care to protect our guests and ourselves from infection. We advise that you wash your hands frequently with soap and warm water, and especially before eating, after using the restroom, after sneezing, or coughing. Follow these helpful tips when you cough or sneeze:
  • Cover your mouth with a tissue when sneezing or coughing. Discard the tissue in a trash bin and wash your hands when you finish. Keep tissues handy at home, at work, and in your pockets.
  • When you don't have a tissue, cover your mouth and nose with the crook of your elbow. Again, wash your hands afterward.
  • Covering your mouth and nose and avoiding close contact with infected people is also helpful.

Avoiding falls

Always call your nurse for assistance by using the call button before you get in and out of your bed or a chair. Be sure to wear slippers or shoes with non-skid soles and turn on the lights before you get out of bed at night. Get in and out of bed slowly and be careful when bending or leaning. Alert your nurse if a spill occurs. As we say, "Call...Don't fall."

Security

Baylor Scott & White Heart and Vascular Hospital is equipped with an advanced security system, and we provide security escorts 24 hours a day. Our parking areas are secured as well. We have controlled access after 6:00 PM until 5:30 AM. Visitors may ring one of the buzzers at the doors for entry. Buzzers are located next to every entrance. To request a security escort, call 214.820.4444.

Our overall philosophy on safety is "Speak Up!" which stands for:
  • Speaking up if you have questions or concerns and not being afraid to ask again and clarify;
  • Paying attention to the care you receive;
  • Educating yourself about your illness, medical tests, and treatments;
  • Asking a trusted family member or friend to be your advocate and provide support;
  • Knowing what medicines you take and why you take them;
  • Using a hospital or care center that has been checked out and meets standards; and
  • Participating in all decisions about your treatment.

Patient Rights

Our goal while you are a patient in our hospital is to help you experience the best possible outcome from your stay here. For this to happen, everyone — you, your family and your healthcare team — must all work together and communicate clearly.


Learn more about patient rights



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